About the job
As a Legal Consultant (Mātanga Ture Wheako Kiritaki) in our Customer Experience Team, you’ll use your legal expertise, attention to detail, and customer-focused perspective to drive success and add value for our customers.
You’ll lead implementation projects and help manage relationships with some of Aotearoa’s most respected organisations as we steer them through their legal compliance journey.
You’ll engage with a wide variety of organisations (including local government and public sector organisations, electricity companies, universities, ports, trusts, and charities). This role would suit someone who enjoys diving into different areas of the law, with the opportunity to specialise internally in some of our main customer industries.
Part of a small team reporting to the Chief Operating Officer, there will be opportunities to grow your career with ComplyWith as the business continues to grow. This unique role at the intersection of law and technology allows for more autonomy and client contact than a typical intermediate legal role. You’ll broaden your legal expertise across a variety of industries while applying the law through technology-driven compliance solutions.
This is a full-time role in our growing Customer Experience Team, based in our Wellington waterfront office.
About ComplyWith
ComplyWith makes the law clear for people who need to do things right.
Our vision is to be well known as Aotearoa New Zealand’s legal compliance leader, simplifying legal complexity with easy-to-read content and pleasure-to-use technology.
Our growing legal technology business works with over 180 Kiwi businesses, including regulators and industry leaders.
The working environment at ComplyWith encourages grounded achievers who love doing work that matters and getting stuff done. We’re confident, humble, and authentic.
We offer a unique opportunity to use your legal skills in Aotearoa New Zealand's SaaS sector. At ComplyWith, we pride ourselves on an awesome working environment:
- We value work-life balance - enjoy core working hours and regular work-from-home days once you’re up to speed
- We empower each other to take on responsibility - you'll be supported to grow your career and skillset, and directly lead your own project work
- We have fun - we have cornhole, office bikes, and paddleboards at our Wellington waterfront office.
What you’ll be doing
In this diverse customer-facing role, your work will include:
- Guiding customer organisations through ComplyWith legal compliance best practice
- Helping build relationships with senior stakeholders, laying the foundations for a trusted long-term relationship with customer organisations
- Planning and managing the delivery of implementation projects in a way that delights our customers and ensures they receive the most value from our ComplyWith tools, including:
- Using your legal knowledge and attention to detail to build a compliance profile of an organisation
- Leading customer meetings to develop clarity about what a customer organisation does
- Using our innovative technology to link our legal content to the right people across the organisation, tailored to the customer’s operations and risk profile
- Tracking project progress, and identifying and escalating project risks
- Writing reports for leadership and governance on legal risk insights and law changes impacting their organisation.
- Proactively supporting our customer community with ongoing advice on ComplyWith legal compliance best practice
- Contributing to improvements to the customer journey process and internal processes
- Advocating for our products at conferences and industry events
- Contributing to business and software development by channelling customer feedback and your experience using our tools.
You’ll have mentoring and support from senior team members to get up to speed.
You’ll also work closely with the Content Team which is responsible for our legal compliance content.
How you’ll know you’re successful
You know you’re doing a great job when:
- You receive positive feedback and are highly valued by customers and key stakeholders for your impact
- You’re able to guide our customers to ComplyWith legal compliance best practice
- You’re delivering implementation projects in a way that delights our customers and ensures they achieve maximum value
- You’re making timely and well-informed decisions in line with ComplyWith best practice
- You’re becoming an expert in our legal content, being able to pinpoint how our content applies to different organisations
- You develop familiarity with the legal compliance profiles of different industries and customer operations, and know what questions to ask to pinpoint these.
What you’ll bring
We’re looking for someone with the skills to comfortably and clearly communicate legal complexity to customers and senior stakeholders. You’ll have a systematic approach and can grow with us as ComplyWith continues to accelerate.
The ideal candidate will demonstrate the following:
- A law degree with ideally at least 4 years legal experience
- Proven legal analysis skills, together with great practical common sense
- Excellent communication and interpersonal skills, a confident speaker who can lead meetings with customers at a senior level
- Good time and project management skills, with the ability to develop and improve new processes and systems
- A growth mindset, with a drive to learn and take on new challenges in a collaborative and practical way
- An ability to work independently within a close-knit team and ‘pull together’ as a team when the pressure is on
- An interest in the interface of the law, technology, client needs, and innovation
- A people-focused mindset, understanding that the end goal is to make compliance simpler for the people who work in our customer organisations
- A values-driven personality (integrity and trust are core to how we operate), a doer who loves to get stuff done, and a desire and ability to work in a way that’s aligned with our Guiding Principles. We do our very best to be:
- Simplicity-driven
- People-centred
- Grounded achievers
- Autonomous collaborators
- Forever innovating
Bonus points for:
- In-house experience
- Experience in local government, education, electricity, or infrastructure-related industries
- Project management experience and a systems mindset
- Familiarity with SaaS or legal technology.
To find out more about our Operating Principles, check out the How we roll section on our About Us page.
How to apply
- If you have any questions, please email us at: recruitment@complywith.com. To apply, please send us a copy of your CV and cover letter.
- If you don’t quite meet the requirements but think you’d be a great fit for the role, we’d still love to hear from you.
- We’ll review applications as they come in.
